Please note: As of 18 March 2020, automated connections for banks in Australia and New Zealand are unavailable. Please see here for more information.
If you have access to your client's credentials to access their bank, credit card, utility, etc. bills and statements, then you can add automated connections to your client's accounts for them. If you do not have access to your client's credentials, you can send them the instructions for how to add connections here.
Note: Some banks or online web portals might have additional security features in the form of two-factor authentication (2FA) or personal verification questions (PVQs). In this case, you may either need to ask your client for the PVQ answers, the 2FA code, or work together with them to finish setting up their account. More details on how Hubdoc handles 2FA can be found below.
Step 1: Connect to Accounts
From your client's account, select the ‘Add Account’ button and use the search bar to find your client's account or select from one of the popular connections shown.
Step 2: Enter credentials
Input the same login credentials your client uses to log in to the selected supplier's web portal. If you have been given your own set of read-only credentials, you can input those here as well. This will allow Hubdoc to log in to the account using read-only access to fetch documents.
Once documents are fetched, Hubdoc will create a folder with the company name (ex. American Express) and subfolders for each account if your client has multiple accounts with a company. All documents will be fetched to these folders. If your client would like to hide certain accounts, such as personal bank accounts, from Hubdoc, you can configure this from the 'Hide Accounts' tab.
Step 3 (If Applicable): Security
Many financial institutions and other online suppliers may require Personal Verification Questions (PVQs) or Two Factor Authentication (2FA) to verify the login. Hubdoc is able to support these levels of security and will store the information for you. To verify that the login is granted by the account owner, select the ‘Update Account’ button to input all PVQ and 2FA requirements.
Two Factor Authentication (2FA):
This is a security protocol that a number of banks have put in place to bolster security. You will find a ‘Fix It’ button next to the connection within Hubdoc. By selecting the button, you will be requested to specify a delivery method. E.g. (1) phone number (2) email address - in this case, you would input the number (“‘1”) of the delivery method you prefer. A code will be sent to your delivery method of choice, which must be entered in Hubdoc. Once this has been done, Hubdoc will be able to successfully connect and fetch the supplier documents.
Personal Verification Questions (PVQs):
These are questions that only the account owner will know the answers to. This is another layer of security implemented by financial institutions and other online suppliers to flag suspicious logins. Most financial institutions will have anywhere from 3-5 PVQs associated with an account, all of which will need to be answered through Hubdoc for our system to store the information and help financial institutions recognize Hubdoc as a secured login. Outlined below are steps to cycle through the PVQs when the account is first setup:
Step 1: Add an account and input the login credentials
Step 2: Once the account has connected, select ‘Update Accounts’ to prompt the first PVQ
Step 3: Input the answer to the PVQ
Step 4: Repeat steps 1-3 until all PVQs have been successfully answered
Hubdoc typically asks for a new PVQ each time you log in and our system attempts to fetch documents for you. Cycling through the questions when the account is first set up allows Hubdoc to successfully connect to the account, and avoids the hassle of being prompted to answer a new question each time you log in.