Clear cookies and cache

Overview

• Troubleshooting tips if your browser is causing Hubdoc access issues. 
• We recommend clearing your cookies and cache regularly.

When to clear your cookies and cache

Please clear your browser’s cookies and cache when:

• You're having trouble logging in to Hubdoc
• Pages in Hubdoc are running slowly, or buttons or links aren't working
• Hubdoc isn't showing the latest information after you've saved or refreshed the page

To confirm that the issue is browser related, you can log in to Hubdoc using private mode, or in a different browser such as Chrome, Firefox or Microsoft Edge. We'd also suggest trying alternative devices and networks eg mobile 3G, 4G or home.

If the issue has disappeared, clear your browser’s cookies and cache.

Clear your browser's cookies and cache

Your web browser’s cookies and cache store information to make your online experience easier. However, issues can occur when a website changes data that’s stored in your browser. 

Clear your cookies and cache to remove this saved data and ensure Hubdoc works seamlessly.

Warning | Clearing your cookies and cache logs you out of other web services and files, so save any open files or web pages before you start.

Google Chrome

1. If you have a PC, hold Ctrl + Shift + Delete on your keyboard.
   If you have a Mac, hold Command + Shift + Delete on your keyboard.
2. Select a Time range. To delete everything, select All time.
3. Select the checkbox next to Cookies and other site data.
4. Select the checkbox next to Cached images and files.
5. Click Clear data.

Safari

1. Click Safari in the upper left corner of the screen.
2. Click Preferences.
3. In the Privacy tab, click Manage Website Data.
4. Click Remove All, then click Remove Now.

Microsoft Edge

1. Hold Ctrl + Shift + Delete on the keyboard.
2. Select the checkbox next to Cookies and saved website data.
3. Select the checkbox next to Cached data and files.
4. Click Clear.

Mozilla Firefox

1. If you have a PC, hold Control + Shift + Delete on your keyboard.
   If you have a Mac, hold Command + Shift + Delete on your keyboard.
2. Set Time range to clear to Everything.
3. Select the checkbox next to Cookies.
4. Select the checkbox next to Cache.
5. Select the checkbox next to Active Logins.
6. Click Clear Now.

After you’ve cleared your cookies and cache

Once you’ve cleared your browser’s cookies and cache, restart your browser and log into Hubdoc again.

If you’re still having problems, check the System Status page (Xero website) to see if Hubdoc is experiencing any system issues. 

What's next?

If you're still having issues, click the link below to reach out to our support team. Please include details of what you’ve tried so that we can investigate further.