Clear cookies and cache on your mobile or device

Overview

• Troubleshooting tips if your mobile or device’s browser is causing Hubdoc access issues. 
• We recommend clearing your cookies and cache regularly.

When to clear your cookies and cache

Please clear your browser’s cookies and cache when:

• You're having trouble logging into Hubdoc.
• Pages in Hubdoc are running slowly, or buttons or links aren't working.
• Hubdoc isn't showing the latest information after you've saved or refreshed the page.

To confirm that the issue is browser related, you can log in to Hubdoc using private mode or in a different browser. We'd also suggest trying alternative devices and networks eg mobile 3G, 4G or home.

If the issue has disappeared, clear your browser’s cookies and cache.

Clear your browser's cookies and cache

Your device browser’s cookies and cache store information to make your online experience easier. However, issues can occur when a website changes data that’s stored in your browser. 

Clear your cookies and cache to remove this saved data and ensure Hubdoc works seamlessly.

Warning | Clearing your cookies and cache logs you out of other web services and files, so save any open files or web pages before you start.

Google Chrome

If you use iOS:

1. Open the Chrome app.
2. Tap the 3 dots icon.
3. Tap History, then tap Clear Browsing Data.
4. Select Cookies, Site Data and Cached Images and Files.
5. Tap Clear Browsing Data, then tap again to confirm.

If you use Android:

1. Open the Chrome app.
2. Tap the 3 dots icon.
3. Tap History, then tap Clear browsing data.
4. Select a Time range. To delete everything, select All time.
5. Select the boxes next to Cookies, media licences and site data and Cached images and files.
6. Tap Clear data.

Safari

1. Tap Settings, then tap Safari.
2. Tap Clear History and Website Data.
3. Tap Clear History and Data to confirm.

After you’ve cleared your cookies and cache

Once you’ve cleared your browser’s cookies and cache, restart your browser and log into Hubdoc again.

If you’re still having problems, check the System Status page (Xero website) to see if Hubdoc is experiencing any system issues. 

What's next?

If you're still having issues, click the link below to reach out to our support team. Please include details of what you’ve tried, so that we can investigate further.