Connect or disconnect Hubdoc and QuickBooks Online

Overview

• Connect an existing Hubdoc organisation to a QuickBooks Online (QBO) organisation. 
• If you’re an accountant or bookkeeper, connect your Hubdoc partner organisation to your practice’s QBO organisation.
• Disconnect Hubdoc and QBO if you've connected the wrong organisation.

About the Hubdoc and QuickBooks Online connection

Connect your organisations to send documents from Hubdoc and automatically create transactions in QuickBooks Online (QBO). You can only connect one Hubdoc organisation to one QBO organisation.

To see which QBO organisation is connected, on your Hubdoc organisation’s dashboard, click the settings icon, then select the Integration tab. The name of the connected QBO organisation will show next to the QBO integration in the Connected to field.

When you first connect the organisations, Hubdoc imports all suppliers, chart of accounts and payment accounts that are in your QBO organisation. If your organisation is in Canada, Hubdoc also imports the tax rates you’ve set up in QBO.

As you upload documents, Hubdoc automatically extracts key data from them. When you publish the documents to QBO, Hubdoc uses the suppliers, account codes and tax rates from your QBO organisation to create a transaction.

Set up the connection

Disconnect existing Hubdoc connections

If your Hubdoc organisation is already connected to an accounting software provider or another QuickBooks Online organisation, you need to disconnect that connection before you connect to QBO. To do this:

1. Log in to the Hubdoc organisation you want to connect to QBO.
2. On the dashboard, click the settings icon, then select the Integrations tab.
3. Clear the Publish tax data checkbox next to the connection you want to cancel, then click Disconnect.

You can now connect your organisation to QuickBooks Online.

Connect a Hubdoc organisation to QuickBooks Online

If you’re a small business owner, connect your Hubdoc organisation to your QuickBooks Online (QBO) organisation. 

If you’re an accountant or bookkeeper, you can connect your client’s Hubdoc organisation to their QBO organisation, or your Hubdoc partner organisation to your practice’s QBO organisation.

To connect a Hubdoc organisation to QBO:

1. Log in to the Hubdoc organisation you want to connect to QBO.
2. On the dashboard, click the settings icon, then select the Integrations tab.
3. Next to the QBO logo, click Connect. It might take a few minutes to establish the connection. 
4. Enter your QBO login details, then click Sign In.
5. If you’re an accountant or bookkeeper connecting your client’s organisation, select your firm, then select your client’s QBO organisation.
6. Click Connect to authorise Hubdoc to access your QBO organisation.

Your Hubdoc organisation is now connected to QuickBooks Online.

Disconnect Hubdoc and QuickBooks Online

You might need to disconnect the connection between your Hubdoc and QuickBooks Online (QBO) organisations if:

• Supplier lists, tax rates or account codes aren’t populating
• Documents aren’t publishing as expected and you’re not receiving an error message
• The organisations should no longer be connected or you connected the wrong one

To disconnect the connection between Hubdoc and QBO:

1. On the Hubdoc dashboard, click the settings icon.
2. Select the Integrations tab.
3. If your organisation is in Canada, clear the Publish tax data checkbox next to the QBO integration.
4. Next to the QBO integration, click Disconnect.

If you’re experiencing issues with the connection, re-connect the organisations to see if the issues have been resolved. If not, click the link below to raise a case with our support team. 

What's next?

Now you've connected the two organisations, publish documents from Hubdoc to QuickBooks Online.