Transfer Payment of an Account to a Client

To transfer the payment of a Hubdoc account from an accountant/bookkeeper to a client or anyone else, follow these instructions:

Accountant Side:

Remove the client from the 'Billing and Information' page.

1. Log in to Hubdoc and select your firm's account from the list of Organizations.
2. Click the gear icon to open your account settings.
3. Click on Billing Information.
4. Select the client from Client Subscriptions.
5. Click 'Downgrade' next to the client's name.
6. Confirm your selection.

Client Side:

Once the Hubdoc account has been downgraded by the accountant, the client can start paying for their own account. To pay for an account:

1. Log in to the Hubdoc account.
2. Click the gear icon to open your account settings.
3. Click on Billing Information.
4. Add the billing and credit card information.
5. Click 'Save'.

To immediately revoke accountant access to the account before the accountant downgrades the account:

1. Click the gear icon in the top right of the screen.
2. Click the 'Users' tab.
3. Under Manage Users, click the '...' next to the accountant's information
4. Click 'Revoke Access'

Click here to find out more information about how to pay for your own account.

When an account is downgraded, access is removed from the user who was previously paying. To grant access back to your accountant after adding payment, you can add them as a collaborator. Steps on this process can be found here.