Contact Support

Submitting a Support Ticket

You can let us know about an issue by visiting www.hubdoc.com/support or by submitting a ticket on the Hubdoc web app.

1) Click on the profile icon from the dashboard.

2) Select "Submit a Ticket" from the dropdown menu. 

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If you use Xero, please submit a case on Xero Central for 24 hour Hubdoc support, by clicking 'Hubdoc on Xero Central'.

 

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If you do not use Xero or have a Xero login, please click Access Helpdesk. A support team member will get back to you between Monday – Friday, 8am - 6pm EST.

The more information you give us, the faster we will be able to get to the bottom of the issue. Including:

  • The email of the relevant user or client account.
  • The name of the connection and account number (where relevant).
  • Any screenshots of what you seem to be encountering if possible

 

 

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