Contact Support

Submitting a Support Ticket

1. Go to http://www.hubdoc.com/support

2. Click on 'Get In Touch' in the top right corner

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3. You'll be taken to a 'Submit a request' page where the inquiry will be sent to the Hubdoc Support team.

 

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Xero Central

If you use Xero, please submit a case on Xero Central for 24 hour Hubdoc support, by clicking 'Hubdoc on Xero Central'.

 If you do not use Xero or have a Xero login, please click Access Helpdesk. A support team member will get back to you between Monday – Friday, 8am - 6pm EST.

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The more information you give us, the faster we will be able to get to the bottom of the issue. Including:

  • The email of the relevant user or client account.
  • The name of the connection and account number (where relevant).
  • Any screenshots of what you seem to be encountering if possible

 

 

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