Account status can be changed from 'paying' to 'non-paying' by downgrading the account. After downgrading, a 'non-paying' account will still have access to documents stored on Hubdoc but the account will not fetch new documents, extract data, or publish to any platforms until the account returns to ‘paying’ status.
To downgrade an account from paying to non-paying status, please follow these instructions:
- Click 'Upgrade and Pricing' in the top right corner. Note: If you do not see an 'Upgrade and Pricing' button, you are likely not the primary user on the account and do not have permissions to update Billing Information
- Click the 'Downgrade Account' button.
- Click 'Confirm'.
Questions? Raise a case on Xero Central. If you don't have a Xero login, click here.