Why is Capital One No Longer Listed As an Available Connection?

As of June 2019, Hubdoc no longer supports automated fetching from Capital One. To better understand our decision to remove Capital One from our list of available automated connections, it helps to understand how Hubdoc’s robots work.

For each website Hubdoc fetches documents from, we have built a special software program called a "robot". This robot securely logs into the website on your behalf. The robot is trained to navigate the website and click the necessary links to find and fetch your documents, just like you would if you logged into the website yourself.

The challenge with our robots is that anytime the website makes a change – even a small adjustment, such as altering the text on a button – our robots can get lost and will be unable to find your documents. Or, if a website introduces new security measures, often our robots are blocked from accessing the account altogether.

As a third-party application, Hubdoc does not currently have the ability to work directly with financial institutions to a) anticipate when the financial institution is going to make a change to their web portal, and b) resolve issues related to new security measures, which increases the challenge of repairing robots that fail to work as designed.

Why can’t the Capital One connection be fixed?

In early 2019, Capital One made changes to its web portal which block Hubdoc’s ability to fetch your documents. Based on the nature of these changes, we do not expect Hubdoc to be able to connect to Capital One and fetch documents in the near future. 

As a result, we have decided to remove all Capital One connections from our list of available automated connections until we can confidently ensure that our Capital One connection can reliably fetch documents. We will be sure to notify our partners if our connection with Capital One is re-established in the future.

What happens to my existing Capital One documents?

Documents that have been previously fetched by a Capital One connection will remain in your or your clients’ accounts. However, no new documents will be fetched on a going-forward basis. 

It is an unfortunate reality of the nature of fetching technology that a third-party website can make changes that can block Hubdoc from connecting and fetching your documents. We are taking proactive measures to build relationships with certain banks and suppliers so that we can start to work with them directly. Regardless, we understand how frustrating this can be, and sincerely apologize for the inconvenience this may cause to you or your clients. 


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