If you suspect you’ve received a phishing or malicious email, which says it’s from Hubdoc or uses Hubdoc’s logo – please contact our support team immediately.
A genuine Hubdoc email will always come from a hubdoc.com domain or sub-domain address, e.g. @hubdoc.com. So if it’s not from a hubdoc.com address, be suspicious. Please also be aware that some phishing emails attempt to spoof (impersonate) our sending addresses, so they appear to come from a hubdoc.com address but are actually sent from a different domain.
DO NOT CLICK on any links or attachments in suspicious emails. You can find out more about how to identify phishing and other malicious emails, and how to stay safe online, on Hubdoc’s Security page.
September 2019 - Phishing Alert - Potential Fake Hubdoc Email
We’ve had reports of a phishing attempt where a fake Hubdoc email is being circulated.
The email is being sent by “@genscape.net” and has a subject of ‘‘You have a new document from Genscape Australia Pty Ltd’. Please be aware that this email address is not a sending address nor a domain used by Hubdoc, and these emails were not sent by us.
What does this email looks like?
If you have received this email, please report it as phishing to our support team and delete it immediately. Do not click on the “View Document” button. This will redirect you to a malicious website.
As an existing Hubdoc customer, we recommend enabling Two-factor authentication (2FA) as an additional layer of protection and security for your account.
If you have any questions or concerns, please do not hesitate to contact our support team.