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Troubleshooting

Troubleshooting

Xero Publishing Errors

The contact with the specified contact details has been archived
Unrecognized Guid Format (Xero error)
Fail: Account Code Is Not A Valid Code For This Document

Most Common

Why is Capital One No Longer Listed As an Available Connection?
Why a Bank/Supplier is No Longer Listed as an Available Connection in Hubdoc
How Automated Connections Work
AU - Hubdoc isn't fetching all of my bank statements
Clearing Your Cache
Contact Support

See all 9 articles

Where Are My Documents?

Why are my documents being 'Archived'?
Blank Document Images
Why is my e-mail not getting to Hubdoc?
How do I delete a Connection?

Publishing Issues

My Documents Did Not Publish To SmartVault
What do the Graphics Represent

Billing Concerns

Why isn't Hubdoc accepting my Credit Card?
Why is access to my client's account showing up as "Pending"?

EU Legislation

EU Legislation Changes: Strong Customer Authentication
EU Legislation Changes: Hubdoc No Longer Supports Automated Bank Fetching

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