Set up two-factor authentication for your Hubdoc login

Overview

• Set up two-factor authentication (2FA) for your Hubdoc login to protect it from unauthorised use.
• Disable 2FA for your Hubdoc login if required.

What you need to know

• We recommend all customers set up 2FA. It’s mandatory for all Australian Hubdoc customers, to meet Australian Taxation Office (ATO) requirements (ATO website).
• Two-factor authentication (2FA) adds an extra layer of security to your Hubdoc login. With 2FA you need to enter two authentication codes to access your Hubdoc organisation. The first code is your password, and the second is a verification code generated by an app on your mobile device.
• Setting up 2FA for your Hubdoc login enables it for you as a user, for every organisation you access. Each user needs to set up 2FA for their own user account.
• If you don't already have an authenticator app, you need to download one before you set up 2FA. Hubdoc uses Google Authenticator (Google website), Microsoft Authenticator (Microsoft website) and 1Password (1Password website).

Set up two-factor authentication

1. In the dashboard of any Hubdoc organisation, click the profile icon , then select Profile. 
2. In the Profile & security tab, click Set Up Two-Factor Authentication or Turn on. If prompted, click Set Up Two-Factor Authentication again.
3. Record your recovery key in a secure place, then confirm that you’ve recorded the key in a safe place. You’ll need to use your recovery key if you lose your device or can no longer access authentication codes.
4. Click Set up Two-Factor Authentication or Next.
5. Use the authenticator app to scan the barcode showing in Hubdoc.
6. In Hubdoc, enter the authentication code generated in the app, then click Verify code.

2FA is now set up. You'll be prompted to enter a code from your authenticator app every time you log in to Hubdoc.

Disable two-factor authentication

1. In the dashboard of any Hubdoc organisation, click the profile icon , then select Profile.
2. In the Profile & security tab, click:
   • Disable Two-Factor Authentication, then click Disable Two-Factor Authentication again to confirm
   • Turn off, then click Turn off again to confirm

What's next?

Customise the settings for your Hubdoc organisation.